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2. Definitions

The words and phrases used in these terms are defined as under unless repugnant to the context or meaning thereof:

1. "Agreement" shall mean agreement between the Firm and User with terms and conditions as provided herein and includes the Privacy Policy, Disclaimer and all the schedules, appendices and references mentioned herein with all such amendments as effected by the Firm from time to time.
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3. "Firm" shall mean One Entity.
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5. "Product(s)" shall mean any good and/or service offered for sale on the Website for consideration.
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7. "User" / "Users" shall mean any person/persons and/or legal entity(ies) who visits, uses, deals with and/or transact at www.bravocrafts.com in any way.
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9. Website shall mean www.bravocrafts.com, a website owned and operated by the Firm for facilitating online transactions.

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2. Eligibility

Any person who is above eighteen (18) years of age, transacting in Indian Rupees and competent to enter into valid contract under the Indian Contract Act, 1872 shall be eligible to visit, use, deal and/or transact at the Website. If User is not competent to inter into valid contract then User is prohibited to visit, use, deal and/or transact at the Website. Your visit, dealing and/or transaction at the Website shall be treated as your representation that you are competent to enter into valid legal contracts under the Indian Contract Act, 1872.

User agrees to be financially responsible for all of User's use of the services and access of the Website (as well as for use of User's account by others, including without limitation minors living with User). User warrants that all information supplied by User in using the services and accessing the Website, including without limitation User's name, email address, street address, telephone number, mobile number, credit / debit card and/ or any other payment instrument number and other payment details is correct and accurate. Failure to provide accurate information may subject the User to civil and criminal penalties. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions.

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3. Amendment of Terms

The Firm is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to anybody. User shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound to this Agreement as amended by the Firm from time to time. Use of the services by User following such notification constitutes User's acceptance of the Terms and conditions of the Agreement as modified

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4. Website Content

The Website and its contents shall only be used in accordance with the terms of the Agreement. All Products/materials displayed and/or performed on the Website are protected by patents, copyright, trademark, trade secrets and other intellectual property rights owned by the Firm (as applicable), its subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners, and/ or suppliers. User shall abide by all copyright notices, intellectual property rights, information, and restrictions contained in any content accessed through the services.

The Website is protected by copyright as a collective work and/or compilation, pursuant to Indian Copyrights laws, international conventions, and other worldwide copyright laws.

The Firm undertakes to review all claims of copyright infringement received and remove the Content deemed to have been posted or distributed in violation of any applicable laws.

The Firm requests that, according to standard practice, if a User uses any information available on the Website for any research that results in an article and/ or other publication, the User lists the Firm as a resource in User's bibliography and the User shall take prior permission and (i) give proper credit and ensure that the Firm's copyright notice appears on all copies; (ii) no documents or graphics, including logos, available from the Website and/ or Products are modified in any way.

User acknowledges that the Firm may or may not pre-screen Content, but that the Firm and/ or its designees reserves the right (but not the obligation) to pre-screen, refuse or remove any Content and/ or Products from the Website at any time, for any reason (including, but not limited to, upon receipt of claims or allegations or complaints from third parties and/ or authorities relating to such Content) and/ or for no reason at all.

The Firm neither warrants nor represents that use of Products by User will not infringe the rights of third parties not owned by or affiliated with the Firm. Use for any other purpose is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The Firm’s logos, product and service marks and/ or names are trademarks which are owned by the Firm (the "Marks"). Without the prior written permission of the Firm, or its appropriate affiliates, User agrees not to display and/or use in any manner, the Marks. Nothing contained in this Website should be construed as granting, by implication, estoppels, or otherwise, any license or right in and/ or to the Marks without the express written permission of the Firm or such third party. All other trademarks are the property of their respective owners.

User's misuse of the Products, material and/or Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited. User is advised that the Firm will aggressively enforce its intellectual property rights in the Website and/ or services and its contents to the fullest extent of the law, including by seeking appropriate remedies including criminal sanctions solely at User's risk as to costs and consequences.

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5. Registration Data

User shall be entitled to use the Website for any online shopping transaction after getting him/her registered on the Website after furnishing all relevant information relating to User as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password.

User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. The Firm shall be entitled to cross verify those details, if it deems fit. If the Firm has reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then the Firm shall be entitled to cancel or suspend the registration of User permanently or for such period as the Firm deems fit.

User shall not (a) select or use name, User ID, mobile number and/or mail id, of another person with the intent to impersonate that person; or (b) use a User id a name subject to any rights of a person other than User without appropriate authorization. The Firm reserves the right to refuse registration of, or cancel User id in its discretion.
In order to ensure that the Firm is not violating any rights User might have in his/her Information, User hereby agrees to grant the Firm a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights (but no other rights) User has in his/her Information, in any media now or in future known, with respect to User’s Information solely to enable the Firm to use the information User supplies to the Firm. The Firm will only use User’s Information in accordance with the Agreement.
User agrees and understands that the Firm shall not be responsible in any manner whatsoever for:

a.  Of Product at wrong address furnished by User.
b.  Any loss and/or damage to User due to incorrect, incomplete and/or false information furnished by User; or
c.  Any deficiency in payment of consideration payable towards the Products purchased on the Website.

User shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, incomplete and/or misleading information to the Firm.

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5. Representations and Warranties

1. User represents and warrants that User is the owner and/or authorized to share the information User gives on the Website. User confirms that the information is correct, complete, accurate, not misleading, does not violate any statutory enactment, notification, order, circular, policy, rules and regulations, is not injurious to any person and/or property.
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3. User undertakes to indemnify and keep indemnified the Firm and/or its shareholders, directors, employees, officers, affiliates, partners, associate/ subsidiary companies/entities, advisors, accountants, agents, consultants, contractors, , partners and/ or suppliers for all claims resulting from detail/information User posts and/or supplies to the Firm. The Firm shall be entitled to remove any such detail / information posted by User without any prior intimation to User.
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5. User understands that the Firm does not have any control on accuracy of information / detail submitted by anybody on the Website and therefore agrees that the Firm shall not be responsible for any loss, damage, cost, expenses etc due to inaccuracy of any detail / information submitted by User or anybody else on the Website.
6. User agrees and undertakes that she/ he shall be solely responsible for his/her Information and confirms that information submitted by User:
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   1. is correct, complete, relevant and accurate.
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   3. is not fraudulent.
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   5. does not "stalk" or otherwise harass another user;
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   7. does not and shall not infringe any third party's intellectual property, trade secret and/or other proprietary rights and/or rights of publicity and/or privacy.
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   9. shall not be defamatory, libellous, unlawfully threatening and/or unlawfully harassing.
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   11. shall not be indecent, obscene and/or contain pornography and/or contain any thing which is prohibited under any prevailing laws, rules & regulations, order of any court, forum, statutory authority.
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   13. shall not be seditious, offensive, abusive, liable to incite racial, ethnic and/or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy and/or which may cause annoyance and/or inconvenience.
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   15. shall not constitute and/or encourage conduct that would be considered a criminal offence, give rise to civil liability, and/or otherwise be contrary to the law.
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   17. shall not be or include material that is technically harmful (including, without limitation, computer/ mobile viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files) or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish value of, surreptitiously intercept or expropriate the functionality of any system, data or personal information.
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   19. shall not create liability for the Firm or cause the Firm to lose (in whole or in part) the services of the Firm's ISPs or other suppliers.
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   21. is not in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of 'spam' or solicitation.
   22. is not illegal in any other way.

Further, the User agrees and understands that the Firm reserves the right to remove and/or edit such detail / information.

5. User confirms that he/she shall abide by all notices and all the terms and conditions (updated from time to time) contained and mentioned herein.
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6. User undertakes and confirms that User shall not use the Firm’s website, services and/or materials therein for any purpose that is unlawful and/or prohibited by the terms of the Agreement and/or under any applicable laws, rulings, notifications, orders of any court or statutory authority. User shall not use the Website, services and/or materials therein in any manner which could damage, disable, overburden and/or impair the Website and/or any services therein and/or the network(s) connected to the Website and interfere with other User’s use and enjoyment of the Website and/or services therein.
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7. User shall not attempt to gain unauthorized access to any service on the Website, other Users’ Account(s), Computer systems and/or networks connected to the Website through hacking, phishing, password mining and/or any other means(whether now known or hereafter developed or invented). User shall not or shall not attempt to obtain any materials or information through any means not intentionally made available to User through the Website.
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8. User agrees and understands that she/ he is responsible for all of his/ her activity in connection with the services and accessing the Website. User shall not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website and/ or services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of User's right to access the Website.
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9. User may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other User. As a condition of use of this Website, User warrants to the Firm that User will not use this Website for any purpose that is unlawful or prohibited by these Terms & Conditions, notices and/ or by the applicable law. Also, User must not harass, intimidate or impersonate other User's or use any information obtained from the service in order to do so.
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10. Certain elements of the Website will contain material submitted by other Users. The Firm disclaims its responsibility for the content, accuracy, conformity to applicable laws of such material. Part of the Website contains advertising/other material submitted to the Firm by third parties. Responsibility for ensuring that material submitted for inclusion on the Website complies with applicable laws is exclusively on the advertisers and the Firm will not be responsible for any claim, error, omission and/or inaccuracy in advertising material. The Firm reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to the Firm’s terms and conditions which are available on request.

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6. Return Policy for Home Delivery

1. Any Product, purchased from the Website, can be returned to the Firm within fifteen (15) days of delivery of the same to User by logging a call with Firm’s Customer Care Centre by phone on 1244226693 if the Product supplied by the Firm is damaged, defective or the Product received is different from the Product that was ordered.
1. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
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2. In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Firm’s Customer Care Centre about such damage and/or defect and/ or difference and the Firm shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Firm in the unlikely event of the Firm being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.
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3. In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, the Firm will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Firm’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Firm in this regard.

All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.

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7. Exchange / Replacement for Home Delivery

1. In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than fifteen (15) days from the date of delivery of the Product (which do not require any demo/installation) or fifteen (15)days from date of demo/installation (if manufacturing/working defect is discovered at the time of demo/installation for those Products which require demo/installation), by placing 'Exchange'/ 'Replacement Request' on the Website or by registering a call on the Firm’s Customer Service Centre at +91-8000-670-670. In case any free item delivered to User is found defective then the Firm shall arrange the replacement of the Free Item only and the main Product shall not be replaced.
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1. In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then the Firm will arrange pick up of the Product to be exchanged/ replaced. However, User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by Customer Service Centre while registering call for return/replacement.
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2. Subject to the provisions as set out here in above, User hereby agrees and understands that she/ he cannot return any Products purchased on the Website at any Bravo store. Products can be returned by User only by registering lodging a 'Return' request' by logging a call on the Firm’s Customer Service Centre at +91-8000-670-670.
3. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer's warranty terms.
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4. In case User opts for replacement of the Product due to any defect at the time of delivery or demo/installation of the Product, User will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further detail on the Return Process.
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5. No Cash will be refunded as we do not offer Cash On Delivery
   • If you want to cancel the order, please do so by calling at our call centre +91-8000-670-670 or when our executive calls you up for the order verification.
   • Once an order is delivered it cannot be returned/cancelled in case of any (defect/damage in transit/what you see is what you don’t get) it could only be replaced.
   • We would only be returning the product in case we run out of stock and the remittance would be done via refund to your account which would be given at account which user used at the time of placing the order within fifteen (15) days.

The User will be bound by the return policy of the Firm and shall not hold the Firm liable for any loss that she/ he may incur due to cancellation of the order.

No Warranty for Freebies
Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.

It is expressly provided that if any Products are not available with the Firm for an exchange, the money shall be refunded to the User in accordance with the Refund Policy of the Firm as set out herein.

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8. Payment Terms

User shall be entitled to use his/her valid credit / debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at the Website. User shall be bound to use his/her own credit / debit and/ or any other payment cards, online banking accounts to make any payment. User undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit / debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may suffer to User due to furnishing of wrong detail/ information relating to his/her credit / debit and/ or any other payment cards or online banking accounts.

User hereby agrees and understands that the facility of 0% finance by way of equated monthly installment ("EMI") is available on all purchase above a value of Two Thousand Five Hundred ( 2500/-). In case the User purchases multiple Products and wishes to avail the EMI option, the value of at least One (1) of the purchased Products should be greater than of Two Thousand Five Hundred ( 2500/-). User understands and agrees that processing fee or any other fee for converting any Purchase Transaction into EMI is charged and collected by respective card issuing bank and not by the Firm.

User expressly agrees and declares that the Firm shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the User arising, directly or indirectly, out of decline of authorization for any transaction, resulting from the User exceeding his/ her preset permissible payment limit under the credit / debit and/ or any other payment cards and/ or online banking accounts.

The Firm confirms that the detail provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.
Further, the Firm actively reports and prosecutes actual and suspected credit/ debit/ cash card fraud. The Firm may require further authorization from User such as a telephone confirmation of User's order and/or other information. The Firm's decision to require further authorization is at the Firm's sole discretion. The Firm reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected.

The Firm captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card Firm for fraud investigation. The Firm will cooperate with authorities to prosecute offenders to the full extent of the law.

The Firm shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the Firm shall not be responsible in any manner whatsoever for any third party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorisation from the Firm.

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9. Refund Policy 

1. Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the Product depending     on availability of the Product and preference of User. Go through Refund Policy Page on our website for more details (Return Policy)
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1. All eligible refunds against Cancellation of Orders by User before dispatch of Product to User will be subject to deduction of 5% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.
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2. Any eligible refund will be initiated by the Firm, within seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within 7 (Seven) working days after the Firm’s logistics partner picks up the Product(s) from the User’s place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to User’s bank /credit card/debit card account within such time as taken by banking channels to process refund transaction
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3. All refunds will be made out through crediting the account from which the payments were made.
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4. Processing Fee Reversal - In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by User in that particular Transaction then Processing fee debited to User’s credit card account shall be reversed in accordance with the terms of the respective bank and User shall have to contact its card issuing bank in case of any issue relating to reversal of the said processing fee. The Firm recommends that User should inform the card issuing bank for the cancellation of the transaction and refund of the processing fee and follow up with the said bank for the said refund. As represented by the Firm’s banking partners the said refund of processing fee should take 2 to 3 weeks to get reflected in User’s card account. The refund of any processing fee depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card issuing bank. The Firm shall not be responsible for any delay or issues relating to refund of processing fee by respective bank.

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10. Gift Wrapping

• The User can also avail the Gift Wrapping service on the Website in respect to any Products purchased on the Website as gifts.
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• The User shall be liable to pay the gift wrapping charges which will be payable under the payment option.
• The User hereby agrees and accepts that in case of cancellation and/or refund of the Product(s), the gift wrapping amount will be refunded to the User subject to the condition that the Product is in store and not in ready to ship status.
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• This Clause pertaining to Gift wrapping is not applicable on any large appliances including LCD, LED, Refrigerator, Washing Machine, Dishwashers etc and on bulk orders.

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11. Charity

The Firm may list various causes and/or organizations on its Website for Charity purposes. The Users will have a right to donate any funds towards such cause and/or organization during the process of purchase of any Products.
The User may at its sole discretion choose to donate a sum to any such cause and/or organization. The User hereby expressly agrees that in case of any cancellation/refund of the order placed for the Products, the charity amount donated by the User will not be refunded to the User.

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12. COUPONS

We do not provide any kind of coupons or separate discounts to customers
The Firm shall not be responsible and/or liable for any issues that may arise from such donations made by the Users.

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13. Delivery

The Firm shall exercise all possible measures to ensure that any Product booked on the Website is shipped within seven (7) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that the Firm shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Firm, provided, the Firm takes all required and necessary steps to ensure shipment of the Product within above mentioned timelines.
 
We offer Weight Based Shipping charges where user will be charged based on wieght for its combined order of all products. It will be system calculated based on product weight of products and packaging This is just to offer fair charges and transparency to customer while putting shipping charges.
In case User books Order of multiple Products in one transaction, the Firm would Endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics’ issues. If User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses.

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14. Force Majeure

The Firm shall not be liable for any failure and/or delay on its part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.

Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of the Firm, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of the Firm hereto which prevents timely fulfillment of obligation of the Firm hereunder.

One Entity is an organization that stands for values such as respect, dignity, responsiveness and culture. As a Firm, we make special efforts to demonstrate these principles to our client community. It is our request to the customers/prospective customers therefore, to exercise restraint and abstain from using any libelous, defamatory, obscene, threatening or abusive language (hereinafter collectively referred to as “Defamatory Language”) while interacting/ communicating (via phone, email, letter or otherwise) with One Entity, its employees or its associate partners. We would like to share that One Entity reserves the right to take appropriate action (both civil and criminal) against the persons indulging in the use of Defamatory Language towards One Entity and its representatives.

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15. Warranty Disclaimer

User acknowledges that the Firm has no control over, and no duty to take any action regarding which User gain access to the Website and/ or services; what Products, content User accesses and/ or uploads, posts, emails, transmits and/ or otherwise contribute via the Website and/ or services; what effects the Products, content may have on User and/ or any third party; how User may interpret and/or use the Products and/or what actions User may take as a result of having been exposed to the Products and/or content. User releases the Firm from all liability for User having acquired or not acquired Products, content through the Website and/ or services. The Website and/ or services may contain, or direct User to sites and/ or services containing, information that some people may find offensive and/or inappropriate. The Firm makes no representations concerning any content contained in or accessed through these websites and/ or services, and the Firm will not be responsible or liable for the accuracy, copyright compliance, legality or decency, or durability of the products, material contained in, or accessed or purchased through these websites and/ or services. The services, Products, materials, information, content, Website and/ or any software are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement except as provided in the Warranty Terms of the said Products given by respective manufacturer of the said Products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to User.

Although the Firm has taken adequate safeguard, the Firm makes no guaranty of confidentiality and/or privacy of any communication or information transmitted on the Website and/ or for the services and/or any web-site linked to the Website. User's uses this Website and/ or services at his/ her own risk in accordance with our privacy policy.

Changes are periodically made and added to Website and to the information herein. The Firm, its subsidiaries, affiliates, associate companies, consultants, partners and/or its respective suppliers may make improvements and/or changes to this Website at any time.

The Website and/ or services contain views, opinions and recommendations of users of the Website and/ or Services, advertisers, third party information providers and organizations. The Website does not warrant, represent and/or endorse the correctness, authenticity, accuracy, completeness, reliability and/or validity of any opinion and/or other information displayed, uploaded, distributed, posted, emailed, transmitted and/ or otherwise contributed through the Website and/ or services by anybody other than the Firm.